FAQ's
1.Can I video or take photos of your Education Courses?
You are permitted to take video of the demonstration for your personal usage, but it is not permitted to post on social media.
2.Is there warranty on electrical products?
Please fill out your warranty for all electrical items immediately on receipt. Any faulty products will be covered under the company’s (manufacturer) warranty.
3.What is your Cancellation and Refund Policy for Education Courses?
Please refer to our terms and conditions here
4.What is your Return Policy for Products and Books & DVDs?
We will only accept return of a product if it is faulty. You have up to 10 working days after delivery to notify us of the problem. A faulty product will not be accepted if you damage it yourself or it has been subject to normal wear and tear. For Books & DVDs, please make your choice carefully as there will be no refund after purchase of these items.
5.How can I pay for my order?
We accept Visa and MasterCard credit cards and have PayPal available. Your card information is protected by our secure web server.
6.What happens after I have placed my order?
Once you have placed your order, you should immediately receive an email detailing your order. Please check this and contact us if you have any problems or if you do not receive an email. We will normally process your order within one or two working days.
7.What happens if a product is out of stock?
If we do not have the product that you've ordered, we will notify you before we post your order. We will ask if you would like to substitute it with a similar one, wait until we have it in stock or remove it from the order.
8.How much is shipping for products?
If you select regular post, you are not covered for any losses if your products arrive damaged or do not arrive at all. If you select Express or Courier, you are covered for any losses.
10.How long should shipping take?
If Australia Post fails to deliver the first time, they should leave a card offering you the option for collection within a week from your local sorting office. If you live outside of Australia the service may vary from country to country.
12.How does your discount policy work?
Periodically we may have special offers on certain courses or products. These will be automatically shown on your order. We may also periodically offer discounts via a promotional code that you enter on our checkout form. Your order will be automatically updated with your discount. Note that a discount or offer cannot be used in conjunction with any other offer or discount.
13. Do you have a payment plan options for your courses?
Yes, we have payment plan options available through Partial.ly at checkout. A deposit must be paid to secure your spot then equal monthly transactions till the course is paid in full prior to course commencement.
Please note: course must be paid in full 5 weeks prior to course commencement. Promo codes are not available with payment plans.
14.What is your Privacy and Security Policy?
Our relationship with our customers is very important. We have provided a secure website for you to shop and will only collect the personal information that is necessary to process your order. Access to this information is limited to the appropriate employees and will never be sold or given to any other company. If you have any questions concerning our security or privacy policies, please contact us.
You are permitted to take video of the demonstration for your personal usage, but it is not permitted to post on social media.
2.Is there warranty on electrical products?
Please fill out your warranty for all electrical items immediately on receipt. Any faulty products will be covered under the company’s (manufacturer) warranty.
3.What is your Cancellation and Refund Policy for Education Courses?
Please refer to our terms and conditions here
4.What is your Return Policy for Products and Books & DVDs?
We will only accept return of a product if it is faulty. You have up to 10 working days after delivery to notify us of the problem. A faulty product will not be accepted if you damage it yourself or it has been subject to normal wear and tear. For Books & DVDs, please make your choice carefully as there will be no refund after purchase of these items.
5.How can I pay for my order?
We accept Visa and MasterCard credit cards and have PayPal available. Your card information is protected by our secure web server.
6.What happens after I have placed my order?
Once you have placed your order, you should immediately receive an email detailing your order. Please check this and contact us if you have any problems or if you do not receive an email. We will normally process your order within one or two working days.
7.What happens if a product is out of stock?
If we do not have the product that you've ordered, we will notify you before we post your order. We will ask if you would like to substitute it with a similar one, wait until we have it in stock or remove it from the order.
8.How much is shipping for products?
Australian Rates
FREE standard shipping Australia wide on orders over AUD$75.
For orders under AUD$75 a standard shipping rate of AUD$15 applies.
International Rates
Flat rate of AUD$30
If you select regular post, you are not covered for any losses if your products arrive damaged or do not arrive at all. If you select Express or Courier, you are covered for any losses.
10.How long should shipping take?
The standard processing time for orders is 3-5 business days. After orders are processed, delivery time within Australia is 3-6 days, and 10-21 business days internationally. Please keep in mind that during holidays or special offers, this time may vary.
11.What if I'm out when my delivery arrives?If Australia Post fails to deliver the first time, they should leave a card offering you the option for collection within a week from your local sorting office. If you live outside of Australia the service may vary from country to country.
12.How does your discount policy work?
Periodically we may have special offers on certain courses or products. These will be automatically shown on your order. We may also periodically offer discounts via a promotional code that you enter on our checkout form. Your order will be automatically updated with your discount. Note that a discount or offer cannot be used in conjunction with any other offer or discount.
13. Do you have a payment plan options for your courses?
Yes, we have payment plan options available through Partial.ly at checkout. A deposit must be paid to secure your spot then equal monthly transactions till the course is paid in full prior to course commencement.
Please note: course must be paid in full 5 weeks prior to course commencement. Promo codes are not available with payment plans.
14.What is your Privacy and Security Policy?
Our relationship with our customers is very important. We have provided a secure website for you to shop and will only collect the personal information that is necessary to process your order. Access to this information is limited to the appropriate employees and will never be sold or given to any other company. If you have any questions concerning our security or privacy policies, please contact us.